Refunds & Returns
On receipt of goods, you have 5 days to report a faulty, damaged or unsuitable item(s).
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You can do this by e-mail (sales@ee-supplies.com) or by contacting
our Customer Service team on Live Chat (see website)
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We will arrange a convenient date with you for the item(s) to be collected and returned. Once the item(s) have been returned back to us and inspected; we will either issue you with a replacement items(s) or credit your invoice account or refund the card that was originally used to place and which paid for the order.
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Unwanted or incorrectly ordered goods can be returned within 14 days as long as the goods are unused, unassembled, unboxed and in the original packaging. on a pallet etc. Notification of a return must be received within 14 days of the delivery. Charges will be levied for collection and restocking. This will be a minimum of 20% of the value of the items to be returned. Charges may vary depending on location and number of items to be returned. Please email us for collection and return costs.
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Some items are made to order and cannot be returned, or will incur cancellation & collection fees, please check before ordering.
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All goods must be returned in the original and undamaged packaging. Items returned damaged, used or not in original packing will be denied a refund. Any unauthorised returns will be deined a refund.
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E-mail sales@ee-supplies.com or by contacting our
Customer Service team on Live Chat (See Website)
