Easy ways to pay
If you have registered as a Private Customer, you are not able to open a credit account and must pay by card or via PayPal.
How to Open an Invoice or Credit Account
If you are buying resources on behalf of a Local Authority backed school, nursery, children centre or Surestart then it's likely that you can set-up your account on credit terms (30 days from date of invoice).
Simply order using in the invoice option at check out and we will automatically set an account up for you. You can also email us at email@example.com and request a credit account to be set up.
Customers not backed by government funding must pay at the checkout point.
EES care about your security and make every effort to ensure our transaction process is safe and that your personal information is secure. No card information is retained by us. Card payments are processed by a third party.
You can pay by using the following methods:
Paypal, Visa, Mastercard, Credit Invoice Account.
If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you.
All our prices are displayed Ex-Vat. Any Vat will be added at the final checkout payment satge.
We dont charge for delivery on the UK mainlaind.
For anything outside of the Uk mainland please contact us for delivery quotes.
How to minimise the risk of authorisation being refused by your card issuer:
When pre-ordering items, please ensure the expiry date of your card is after the expected release date for your item.
Ensure your card is registered to the billing address.
Enrol your card in an authentication scheme (Verified by Visa or MasterCard Secure) to assist with the speedy processing of your order.
If you place a high-value order we suggest you advise the bank beforehand.
If your bank calls you to do a security check, please call us to let us know and we will retry for authorisation.
I have put in my card details but they aren't being accepted. Why?
You need to make sure that the invoice address is exactly the same as the address where the card is registered to - the one on your statements.
It could also be the card you are using: we don't accept American Express and some types of MasterCard.
Another possible reason is that the payment could not be authorised because the necessary funds were not available (note that payment is taken straight away).
If you have checked these possibilities and are still experiencing problems in completing your order please email us at firstname.lastname@example.org.